1. Agreement to these terms
These terms of service (the Terms) govern your access to and use of HackXium, the cohort-based training platform available at hack.xiumlabs.com (the Platform), and your enrolment in and participation in any Programme offered through it. The Platform is operated by Xium Labs Ltd, a company registered in England and Wales under company number 16702035 (referred to in these Terms as we, us or our).
By creating an account, enrolling in a Programme or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree to them, you must not create an account or enrol. Where you enrol in the course of your employment, you confirm that you are authorised to accept these Terms and that you will remain personally responsible for your own conduct on the Platform, whether or not your employer pays your fees.
These Terms incorporate by reference our Privacy Policy, which explains how we handle your personal data, and our Cookie Policy, which explains the limited cookies we set. Please read both alongside these Terms.
We may revise these Terms from time to time, for example to reflect changes in the law, in our Programmes or in how the Platform operates. Where a change is material, we will give you reasonable advance notice by email or by a prominent notice on the Platform, and the revised Terms will apply from the effective date stated in the notice. Changes will not retrospectively reduce the rights attached to an enrolment you have already paid for. Your continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms.
2. Definitions
The following definitions apply throughout these Terms. Terms defined elsewhere in these Terms have the meanings given where they first appear.
- Programme means a structured, paid course of training offered through the Platform, as described on the relevant page in our course catalogue, including its syllabus, duration, deliverable requirements and completion criteria.
- Cohort means a specific scheduled running of a Programme, with a fixed start date, a fixed schedule and a limited number of seats, through which enrolled participants progress together.
- Materials means all learning content made available to you through a Programme, including written lessons, videos, slides, lab exercises, case studies, assessments, briefing documents and any other content we publish to a Cohort, in whatever form.
- Certificate means the verifiable digital certificate of completion we issue to a participant who meets the completion criteria for a Programme, each of which carries a unique identifier and a public verification page.
- CPE hoursmeans the continuing professional education hours we state as associated with a Programme, which you may seek to log with your professional body in accordance with that body's own rules.
- we, us and our mean Xium Labs Ltd, company number 16702035, registered in England and Wales.
- you and your mean the individual who creates an account on the Platform or enrols in a Programme, whether acting in a personal capacity or in the course of employment.
3. Eligibility and your account
The Platform is designed for senior professionals and is not intended for children. You may create an account and enrol in a Programme only if you are at least 18 years of age. By creating an account you confirm that you meet this requirement.
When you create an account, you must provide information that is accurate, current and complete, including your legal name and a working email address, and you must keep that information up to date for as long as you hold the account. We rely on this information to administer your enrolment, to communicate with you and to issue your Certificate in the correct name, so inaccuracies are not a trivial matter: we may decline to issue, or may reissue at your cost, a Certificate affected by information you supplied incorrectly.
Your account is personal to you. Each account may be used by one person only, and each person may hold only one account. You must not share your login credentials with anyone else, allow anyone else to access the Platform through your account, or access the Platform through anyone else's account. Enrolment in a Programme entitles the named participant, and no one else, to attend the Cohort and use the Materials.
You are responsible for maintaining the confidentiality and security of your credentials and for all activity that occurs under your account. You must notify us promptly at [email protected] if you become aware of any unauthorised use of your account or any other breach of its security. We may suspend an account where we reasonably believe it has been compromised or is being used in breach of this clause.
4. Programmes and cohorts
Each Programme runs in Cohorts. A Cohort has a fixed start date, a published schedule and a limited number of seats. Seats are allocated in the order in which enrolments are completed, and your seat in a Cohort is confirmed only when your payment has been received in full. Until then, a place is not reserved for you, and a Cohort may fill or close to new enrolments at any time. Details of upcoming Cohorts appear on the discover and courses pages.
Unless the Programme page states otherwise, enrolment in a Cohort includes:
- access to the weekly Materials for that Programme, released on the published schedule as the Cohort progresses;
- the opportunity to submit the deliverables specified in the Programme and to receive feedback on them;
- tutor guidance in the form and at the frequency described on the Programme page; and
- access to the Cohort's online spaces and Materials for the access window stated on the Programme page.
Programmes are designed to be completed with the Cohort. Weekly Materials build on one another, deliverables have submission windows, and tutor guidance is scheduled around the Cohort's progression. If you fall behind, we will help where we reasonably can, but we do not guarantee extensions to submission windows or access beyond the stated access window. Where an access window ends, your ability to view Materials through the Platform ends with it, although any Certificate you have earned remains valid and verifiable.
Programme descriptions set out the intended syllabus, tutors and schedule at the time of publication. Consistent with clause 11, we may make reasonable adjustments, for example substituting a tutor of comparable experience or updating content to reflect developments in the field, provided the overall nature and standard of the Programme is preserved.
5. Fees and payment
Fees for each Programme are stated on the relevant Programme page in United States dollars. The fee payable is the fee displayed at the time you complete your enrolment. Unless the Programme page states otherwise, payment of the full fee is due at the point of enrolment, and your seat in the Cohort is confirmed only once payment has cleared.
Payments are processed by external accredited payment processors. Your payment details are submitted directly to the processor over a secure connection; we never receive or store full card numbers. Your use of a payment processor may also be subject to that processor's own terms. Where a payment fails, is reversed or is charged back without proper grounds, we may suspend your access to the relevant Programme until the position is resolved. Our Privacy Policy explains how payment-related personal data is handled.
Fees are stated exclusive of any taxes, duties or levies that may apply to you. Where we are required to charge or collect a tax on a fee, it will be shown before you pay. You are responsible for any taxes for which you are liable in your own jurisdiction and for any charges levied by your bank or card issuer, including foreign exchange or cross-border transaction fees.
We may from time to time offer discounts, coupon codes, early-enrolment pricing or organisational rates. All such offers are at our discretion, apply only as stated in the terms of the offer, cannot be combined unless we say otherwise, have no cash value and are not applied retrospectively to enrolments already completed. We may withdraw or vary an offer at any time before it is redeemed.
6. Cancellations, transfers and refunds
If you enrol as a consumer, you have a statutory right under UK consumer law to cancel your enrolment within 14 days of the day the contract is formed, without giving a reason, and to receive a full refund. To exercise this right, email us at [email protected] within the 14-day period with a clear statement that you wish to cancel. We will refund you using the same payment method you used, without undue delay and in any event within 14 days of your cancellation.
The cooling-off right can end early. Where your Cohort starts within the 14-day period, we will ask you at enrolment to expressly request that the digital content and services begin during the cancellation period and to acknowledge that, once the Cohort has started and you have been given substantial access to the Materials, you lose the right to cancel. If you give that request and acknowledgement, your right to a cooling-off refund ends at that point. If you do not, your access will begin only after the cooling-off period has expired.
We recognise that professional schedules change. You may transfer your enrolment, free of charge, to a later Cohort of the same Programme, provided you request the transfer by email at least 7 days before your current Cohort's start date and a seat is available in the later Cohort. One free transfer is available per enrolment; further transfers are at our discretion. A transfer moves your enrolment in its entirety and does not restart any cooling-off period.
Occasionally we may need to reschedule or cancel a Cohort, for example where enrolment is insufficient or a tutor becomes unavailable. If we do, we will tell you as soon as reasonably possible and offer you the choice of a full refund of the fees you paid for that Cohort or a free transfer to another Cohort of the same Programme. This clause sets out our full responsibility to you where we reschedule or cancel a Cohort, and nothing in it affects your statutory rights.
Outside the situations described in this clause 6, fees are not refundable. In particular, no refund is due where you fail to start or complete a Programme, fail to meet the completion criteria, or are removed from a Cohort under clause 10 or clause 14 in a serious case.
7. Certificates and CPE
We award a Certificate to each participant who meets the completion criteria published for the Programme, which will typically include submitting the required deliverables to the required standard within the Cohort's timescales. The completion criteria for each Programme are stated on the Programme page or in the Cohort's opening materials, and it is your responsibility to understand them. Meeting the criteria is the only route to a Certificate; attendance alone is not sufficient, and we do not sell or otherwise issue Certificates other than on merit.
Each Certificate carries a unique identifier and a public verification page, so that anyone you share it with, such as an employer or professional body, can confirm its authenticity, the Programme completed and the date of award. By accepting a Certificate you consent to the operation of its verification page, which displays the information reasonably necessary for verification as described in our Privacy Policy.
We may revoke a Certificate, and update or withdraw its verification page accordingly, where we reasonably determine that it was obtained through academic dishonesty (including plagiarism, submitting work that is not your own, or impersonation) or through a serious breach of these Terms. We will notify you of a revocation and the reason for it, and you may respond to us with any representations, which we will consider in good faith before the revocation becomes final.
Each Programme page states the CPE hours associated with the Programme, calculated in accordance with common professional education conventions. However, whether those hours are accepted for your continuing education obligations is determined solely by your professional body under its own rules. We do not guarantee that any professional body will accept CPE hours logged in respect of a Programme, and you are responsible for checking your body's requirements before enrolling if CPE recognition is important to you.
8. Intellectual property and licence
The Materials, the Platform and everything in them, including text, video, graphics, software, lab environments, assessments and the selection and arrangement of content, are owned by us or our licensors and are protected by copyright and other intellectual property laws. Nothing in these Terms transfers any ownership of the Materials or the Platform to you.
On confirmation of your enrolment, we grant you a personal, non-exclusive, non-transferable licence to access and use the Materials for your own professional development, through the Platform, for the duration of your Cohort's access window. This licence is granted to you as the named participant and to no one else, and it ends automatically when your access window ends or your enrolment or account is terminated.
You must not, and must not attempt to:
- share, publish, distribute or make the Materials available to any other person, including colleagues, whether for payment or free of charge;
- sell, resell, sublicense, rent or commercially exploit the Materials or access to them;
- record, screen-capture, download (except where the Platform provides an explicit download function) or otherwise copy Materials for use outside the Platform; or
- remove or obscure any copyright, trade mark or other proprietary notice on the Materials.
Coursework and deliverables you create and submit remain yours. You grant us a non-exclusive, royalty-free, worldwide licence to use your submissions for the purposes of assessing your work, providing feedback, administering the Programme and, in de-identified form, improving our Programmes and the Platform. We will not publish your submitted work in a form that identifies you without your permission. Any suggestions or feedback you give us about the Platform may be used by us without restriction or obligation to you.
9. Acceptable use
You must use the Platform and everything you learn through it lawfully and responsibly. In particular, you must not use the Platform for any unlawful purpose, in breach of any applicable law or regulation, or in a way that infringes the rights of any person.
Our Programmes include security-related knowledge and techniques. That knowledge is provided strictly for defensive, educational and professional purposes. You must not apply techniques, tools or knowledge gained through a Programme against any system, network, organisation or person without explicit, informed authorisation from the owner of that system. Unauthorised access to computer systems is a criminal offence in the United Kingdom and in most other jurisdictions, and a breach of this clause is a serious breach of these Terms which may lead to immediate termination under clause 14, revocation of any Certificate under clause 7, and referral to law enforcement where appropriate.
You must also not:
- interfere with, disrupt or attempt to probe, scan or test the vulnerability of the Platform or its supporting infrastructure, except within a lab environment we have expressly provided for that purpose;
- circumvent or attempt to circumvent any authentication, access control or content protection measure on the Platform;
- scrape, harvest or systematically extract content or data from the Platform, whether manually or by automated means, including for the training of machine learning models;
- impersonate any person or organisation, misrepresent your identity or affiliation, or hold a Certificate out as covering anything other than what it states; or
- introduce malicious code to the Platform or use it to store or transmit malicious code, except within a lab environment we have expressly provided for that purpose.
We may investigate suspected breaches of this clause and may take any action we consider appropriate, including suspension or termination under clause 14 and disclosure to competent authorities where we are required or lawfully entitled to do so.
10. Community and conduct
Cohorts bring together senior professionals from different organisations, sectors and jurisdictions. The value of a Cohort depends on candid, professional exchange, and we expect every participant to behave in cohort spaces (including discussion areas, live sessions and feedback threads) with the same professionalism they would bring to a meeting of peers.
You must not harass, abuse, demean or discriminate against any participant, tutor or member of our team; derail or dominate cohort discussions; use cohort spaces to solicit, recruit or market to other participants without our consent; or share another participant's contributions, identity or organisational details outside the Cohort without their permission. Discussions within a Cohort are conducted on the understanding that participants may speak frankly about professional challenges, and that frankness deserves discretion from everyone present.
Where a participant's conduct falls short of these standards, we will normally raise it with them privately first. However, we reserve the right to mute, suspend or remove a disruptive participant from cohort spaces or from a Cohort altogether, and in serious cases, such as harassment, discrimination, deliberate disruption or breach of clause 9, we may remove a participant without refund. Our decision on conduct matters is final, although we will always give you an opportunity to explain your position before removing you from a Cohort permanently.
11. Availability and changes
We work in a fast-moving field, and keeping Programmes current is part of what you pay for. We may therefore update, replace or reorganise Materials, adjust weekly schedules, and substitute tutors of comparable experience, provided that changes to a Programme you are enrolled in do not materially reduce its overall nature, content or standard. Where a change to your Cohort is material, we will notify you and, if you are materially disadvantaged by it, offer you a transfer or an appropriate refund.
We use reasonable endeavours to keep the Platform available at all times, but we do not guarantee that it will be uninterrupted or error-free. The Platform may be temporarily unavailable due to planned maintenance, emergency work, or events outside our reasonable control, including failures of networks, hosting providers or other trusted service providers we rely on. Where planned maintenance is likely to affect scheduled Cohort activity, we will give reasonable notice and schedule the work outside core hours where practicable.
If Platform unavailability materially disrupts your Cohort, our first remedy will be to adjust the schedule, extend submission windows or extend your access window so that you do not lose the benefit of your enrolment. Nothing in this clause limits your statutory rights or the remedies set out in clause 6.
12. Disclaimers
Our Programmes are education and professional development. They are not, and must not be treated as, legal, financial, regulatory, investment or other professional advice, and no tutor commentary, Material or feedback constitutes advice on which you or your organisation should rely for a specific decision. If you need advice on a specific matter, you should consult an appropriately qualified professional who can consider your circumstances.
We are confident in the quality of our Programmes, but professional outcomes depend on many factors outside our control, including your own engagement, your organisation and conditions in your market. We therefore do not guarantee that completing a Programme will lead to any particular outcome, including promotion, employment, remuneration, professional accreditation or any specific level of skill or performance.
The fields we teach, particularly artificial intelligence and cybersecurity, evolve quickly. Materials reflect our good-faith understanding of the field at the time they are prepared and updated, but techniques, tools, threats and regulatory positions change, and we do not warrant that any Material remains accurate or complete after the point at which it was delivered to your Cohort. Except as expressly set out in these Terms, and to the extent permitted by law, the Platform and Materials are provided without any other warranty or condition, whether express or implied. Nothing in this clause affects your statutory rights as a consumer, including the right to services performed with reasonable care and skill and to digital content of satisfactory quality.
13. Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by the law of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.
Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with these Terms, a Programme or the Platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees you paid to us for the relevant Programme in the 12 months before the event giving rise to the claim.
Subject to the first paragraph of this clause, we will not be liable for any indirect or consequential loss, or for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of opportunity or loss of goodwill, even if we were aware of the possibility of such loss. Where you enrol in the course of business, we will also not be liable for loss or corruption of data to the extent you have failed to keep appropriate copies of material you submitted.
We are responsible for foreseeable loss you suffer that is caused by our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable, loss caused by your breach of these Terms, or loss arising from your use of anything learned through a Programme in breach of clause 9.
14. Suspension and termination
We may suspend your access to your account, a Cohort or the Platform, in whole or in part, where we reasonably believe that you have breached these Terms, that your account has been compromised, or that suspension is necessary to protect the Platform, other participants or third parties, or to comply with a legal obligation. We will tell you the reason for a suspension unless the law prevents us, and we will lift it promptly once the reason for it has been resolved.
We may terminate your account or your enrolment with immediate effect where you commit a serious breach of these Terms (including any breach of clause 9), where you repeat a breach after being asked to stop, or where a payment for an enrolment is reversed and not remedied within a reasonable period. In other cases we will give you reasonable notice and, where termination is not attributable to your breach, a refund proportionate to the unused part of your enrolment.
You may close your account at any time by contacting us at [email protected]. Closing your account does not by itself entitle you to a refund; refunds are governed by clause 6.
On termination of your account or an enrolment, your licence under clause 8 ends, your access to the relevant Materials and cohort spaces ends, and any provisions of these Terms which by their nature should survive, including clauses 7, 8, 13, 15 and 16, continue in force. A Certificate you have already validly earned is not affected by the closure of your account, and its verification page remains available, unless the Certificate is revoked under clause 7.
15. General
Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy and the description of the Programme in which you enrol, constitute the entire agreement between you and us in relation to the Platform and your enrolment, and supersede all prior discussions and understandings. Each party confirms that it has not relied on any statement not set out in these documents, provided that nothing in this clause limits liability for fraud.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent, which we will not unreasonably withhold. We may assign or transfer our rights and obligations to a successor to our business, provided the transfer does not reduce your rights under these Terms.
Severance. If any provision of these Terms is found by a court to be invalid or unenforceable, that provision will apply with the minimum modification necessary to make it valid and enforceable or, if that is not possible, will be treated as deleted, and the remainder of these Terms will continue in full force.
Waiver. A failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision or of the right to enforce it later. A waiver is effective only if given in writing and only for the matter for which it is given.
Third-party rights. These Terms are between you and us. No other person has any right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any of their provisions.
Notices. We will send notices to the email address registered to your account, and a notice is treated as received on the day it is sent to that address. You may send notices to us at [email protected], and your notice is treated as received on the next working day in England after it is sent. It is your responsibility to keep your registered email address current.
16. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the law of England and Wales.
The courts of England and Wales have jurisdiction over any such dispute or claim. If you enrol as a consumer, this clause does not deprive you of the protection of any mandatory provisions of the law of the country in which you live, or of your right to bring proceedings in the courts of that country where the law gives you that right.
Before commencing formal proceedings, we ask, though we do not require, that you raise the dispute with us at [email protected] so that we can attempt to resolve it directly. Most issues are resolved quickly this way.
17. Contact us
The Platform is operated by Xium Labs Ltd, a company registered in England and Wales under company number 16702035.
For questions about these Terms, your account, an enrolment, a transfer or refund request, or anything else about the Platform, contact us at [email protected]. We aim to respond to all enquiries within two working days.
For information about how we handle personal data, see our Privacy Policy. For information about the cookies we set, see our Cookie Policy.